FAQ
Questions owners ask first
Not covered here? Send it over — you get a direct answer, not a sales sequence.
Ask us directlyHow does billing work?
The Basic Site and E-commerce packages are a one-time price, with twelve months of hosting included in it. Full AI & Automation is a one-time setup plus a monthly rate for the ongoing management — the monthly is stated up front, on the package page, before you talk to anyone.
Is there a contract?
Yes, and you sign it before any money moves. It sets out what is being built, what it costs, and what happens next, in plain language. Nothing about the engagement is assumed or verbal.
What is the money-back policy?
Three days from sign-up, no argument. The window is short for an honest reason: we start the work immediately, so most of the build cost is already being spent in the first week.
How long does a build take?
A Basic Site is typically live in two to three days, an e-commerce build in five to seven, and full AI automation in seven to ten. You get a real date at the first conversation, and it goes in the contract before you commit.
What happens after the twelve months of hosting?
We contact you before it ends with the renewal options. Nothing renews silently, and nothing switches off without a conversation first.
Can I start small and upgrade later?
That is the intended path. The Basic Site is built so an e-commerce upgrade or the AI layer can be added without starting again — most of our customers do exactly this.
Do I own the site?
Yes. The design, the content and the domain are yours. Hosting with us is part of the package, not a lock-in — if you ever leave, the site goes with you.
Is payment on this site secure?
Card payments go straight to Stripe's PCI-compliant infrastructure. We never see, handle, or store a card number ourselves.
Still have a question?
A short conversation, a written scope, a fixed price. No obligation and nothing starts without a signed contract.